Shipping policy
SHIPPING POLICY — RUNOR
Last updated: 5 August 2026
1. ORDER PROCESSING
We get your order ready as fast as we can, usually within 1 to 2 working days of your order being placed.
Once your parcel is on its way, you'll get an email with your tracking number and a link to follow it.
2. DELIVERY TIMES
Estimated delivery to New Zealand: 10 to 15 working days from dispatch.
These are estimates, not guarantees. Delivery times can vary depending on your region, customs processing and factors outside our control.
Under the Consumer Guarantees Act 1993, we are required to deliver within a reasonable time. Nothing in this policy limits that obligation.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address and the size of your order.
4. CUSTOMS AND IMPORT CHARGES
Runor is not currently registered for New Zealand GST. Sales to New Zealand consumers are below the NZ$60,000 annual threshold.
Depending on the value of your order, customs duties or import charges may apply on arrival. These are set by New Zealand Customs and are your responsibility. We have no control over them and cannot predict what they will be.
5. TRACKING YOUR ORDER
You'll receive a tracking link by email as soon as your parcel ships. If you haven't received it within 3 working days of your order confirmation, check your spam folder, then email us at runor.contact@gmail.com.
6. DELIVERY ADDRESS
Please check your delivery address carefully at checkout. We can't be held responsible for parcels delivered to an incorrect address supplied by you.
If you spot a mistake, email us at runor.contact@gmail.com straight away — we'll change it if the parcel hasn't shipped yet.
7. PARCEL NOT ARRIVED
If your parcel hasn't arrived within 30 days of your order, contact us at runor.contact@gmail.com. We'll arrange a replacement shipment or a full refund.
8. DAMAGED OR MISSING PARCELS
If your parcel arrives damaged, email us at runor.contact@gmail.com with your order number and a photo. We'll arrange a replacement or a refund, and return shipping is on us.
If tracking shows your parcel as delivered but you haven't received it, get in touch and we'll investigate with the carrier.
9. CONTACT
For any question about delivery:
Email: runor.contact@gmail.com
We reply within 24 working hours, Monday to Friday.