RETURNS AND REFUNDS POLICY — RUNOR

Last updated: 5 August 2026

At Runor, we want you to be completely happy with your purchase. If you're not, here's how it works.

1. YOUR RIGHTS UNDER NEW ZEALAND LAW

As a New Zealand consumer, you have guarantees under the Consumer Guarantees Act 1993. Our socks must be of acceptable quality, fit for purpose, match their description and last a reasonable length of time.

If they don't, you are entitled to a repair, replacement or refund depending on how serious the fault is. Nothing in this policy limits or replaces those rights.

New Zealand has no equivalent to the 14-day cooling-off period that applies in France. Our 99-day guarantee below is our own commercial commitment, offered on top of your legal rights.

2. RUNOR 99-DAY COMMERCIAL GUARANTEE

Runor offers a commercial guarantee of 99 days from the day you receive your order.

Take the socks out on real tracks, give them a proper go, and if they're not for you, send them back. The refund is full. Socks returned under this guarantee are not resold.

This guarantee is in addition to your rights under the Consumer Guarantees Act 1993 and does not limit or replace them.

3. HOW TO MAKE A RETURN

Email us at runor.contact@gmail.com with your order number and the reason for your return. We'll get back to you within 24 working hours with return instructions.

Please wait for our instructions before sending anything back.

Return shipping is at your cost, except for faulty or damaged items — see section 6.

4. REFUND TIMEFRAME

Refunds are processed within a maximum of 14 days after we receive and check your return, using the same payment method you used at checkout. In practice we usually refund within 5 working days.

5. SIZE EXCHANGES

Ordered the wrong size? Email us at runor.contact@gmail.com with your order number and the size you'd like. We'll sort your exchange within 24 working hours.

6. FAULTY OR DAMAGED ITEMS

If your order arrives with a manufacturing fault or damaged in transit, email us at runor.contact@gmail.com with your order number and a photo. We'll arrange a replacement or a refund straight away, and return shipping is on us.

Your rights under the Consumer Guarantees Act 1993 are not limited to any timeframe we set. If a fault appears later than expected for a product of this kind, contact us — we'll deal with it.

7. RETURNS NOT ELIGIBLE UNDER OUR GUARANTEE

Returns sent after the 99-day window, or that don't meet the conditions set out above, are not eligible for a refund under our commercial guarantee.

This does not affect your rights under the Consumer Guarantees Act 1993, which apply regardless.

8. CONTACT

For any question about a return or a refund:
Email: runor.contact@gmail.com
We reply within 24 working hours, Monday to Friday.